Data Deletion Request
Request the removal of your personal data from BookGennie.
Your Right to Data Deletion
At BookGennie, we respect your right to privacy and your right to control your personal data. Under applicable data protection laws, you have the right to request the deletion of your personal information that we hold on our systems.
Upon receiving a valid deletion request, we will remove your personal data from our active systems within 30 days. You will receive a confirmation email once the deletion has been completed.
What Data Will Be Deleted
Upon a successful deletion request, we will remove:
- Your account profile (name, email, profile photo)
- All ebooks and content you have generated on the platform
- Your subscription and billing history (note: Xendit may retain transaction records for legal compliance)
- Your usage data and activity logs
- Any preferences, settings, and saved data associated with your account
Note: Some data may be retained for a limited period where required by law (e.g., financial transaction records for tax compliance). We will inform you of any such exceptions in our response to your request.
How to Submit a Deletion Request
You can submit your data deletion request using the form below, or by emailing us directly at [email protected] with the subject line "Data Deletion Request".
What Happens Next
Request Received
We will acknowledge your deletion request within 2 business days.
Identity Verification
We may contact you to verify your identity before processing the deletion to protect your account security.
Data Deletion
Your personal data will be removed from our active systems within 30 days of your verified request.
Confirmation
You will receive a confirmation email once the deletion process is complete.
Contact Us Directly
BookGennie Support
Email: [email protected]
Website: bookgennie.com
Response time: Within 2 business days